Contact Information and Business Hours
Blue Rim is a family-owned Internet retailer. When you call us you will be talking directly to one of the owners unlike other stores where you must talk to an answering service. Read our Customer Testimonials. Customer satisfaction is our number one priority. We sell the highest quality products at affordable prices. This is due to the fact that Blue Rim uses the highly efficient automation of the Internet to deliver our products directly from the manufacturer to you.

Blue Rim is operated out of San Jose, California. All of our products ship directly from the manufacturer to you so you get the best deal possible rather than having to pay a higher price to cover inventory costs. For this reason our items are not available for pickup, unless you happen to live near one of our manufacturer's warehouses throughout the country.

Blue Rim (business office)
1310 Saddle Rack Street, Suite 202
San Jose, CA 95126

Questions? Call us 408-454-6288


Call or Email us with any questions you may have about the products we sell, for warranty or return issues, or anything else.

Shipping Policy
Blue Rim offers UPS Shipping for all products unless otherwise noted. The larger items are shipped via freight. Please call 408-454-6288 or Email us for shipping quotes. Unlike other companies, we do not try to make money from shipping so you will be charged the pass through rate that we are being charged. These rates apply only to orders shipped within the 48 contiguous US states. Most UPS orders ship the next day. We provide you with the UPS tracking number so that you can track the shipment of your product using the UPS Tracker.

We will contact you for any special shipping charges that will be incurred for orders to Alaska, Hawaii or other distant US territories (like the US Caribbean Islands). We can also ship to Europe, Canada, Mexico, South America, Bermuda, and the Bahamas, but you must Email or phone us 408-454-6288 first with your order and we will give you specific information about any additional shipping charges before we process your order.

Blue Rim ships directly from the manufacturer to you, cutting out the middlemen. This saves you money and enables us to offer the lowest overall prices on the Web. Blue Rim items are shipped from the distribution warehouses by UPS or freight for the larger items.

Return Policy - All Products Except Reiker
The best way to avoid returns is to be careful when ordering, so please call us for assistance in selecting the right products for your situation.

In order to return an item you must first contact us 408-454-6288 to authorize the return. All returns must be in their original packaging, so don't throw the packaging away if you think you might need to return the item. Your credit card will be refunded or a new product shipped in its place once we receive verification that the item has reached the return warehouse and is in the condition you described. Products returned for which shipping was originally included will require you to pay for round-trip shipping costs (shipping is only included if you keep the product).

For products that are suspected to be defective/damaged you are NOT responsible for return shipping costs or restocking fees (Except for Reiker PRoducts). Contact us and we'll help you work through the situation. In some cases the customer may not be aware of certain features, options or installation requirements and we and/or the manufacturer can provide assistance to resolve the problem. If we are not able to resolve the problem to your satisfaction, then you may return the item.

Functioning products may be returned within 30-days of delivery for any reason, but you will be responsible for round trip shipping costs, and any restocking fees that might apply. Please contact us to obtain the return warehouse shipping address and to authorize the return (so the warehouse can expect the product back). It is the customer's responsibility to return any items to the exact warehouse location specified by Blue Rim.

Return Policy - Reiker Products
Reiker fans can be returned for 30 days from the day of purchease if you no longer want the product and we will refund you the product cost minus the round trip shipping costs --which the customer is responsible for. If the fan is defective, however, you have only 10 days to notify us and request a return that will refund all your shipping costs for the purchase and return of the fan. The Reiker fans now have this separate 10 day-ONLY defective product return policy as per the Tropical Breeze Products Inc. --which as of September 2010 has taken over the Reiker brand. This is a new policy we are not responsible for and are only following the manufacturer's new defective products return policy. After the 10 day period, the manufacturer's waranty process needs to be followed ---which means they will repair or replace the fan but the customer is responsible for round trip shipping costs--even if the product is defective from the very beginning. For more information regarding this policy please call the Tropical Breeze Products Inc. Technical Support line at 1-800-283-7031--and they will explain everything.

For the rest of our products here are some additional tips to ensure you are satisfied with your order.

Please inspect the items you have ordered immediately upon delivery. Depending on the type of item ordered, you may be required to sign a Proof of Delivery receipt from UPS. Please note any damage on this receipt. If refusing a delivery due to damage please note on the receipt a few words about the specific damage that caused you to refuse the shipment.

In the very rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item leaves us with no choice but to charge your credit card for the non-returned item.

Please call us immediately if you need to cancel your order. If we are able to cancel your order before it is shipped, there is no charge for the cancellation and you will receive a full refund. If the product has been shipped, you will be responsible for round-trip (inbound and outbound) shipping charges. These charges will be deducted from your refund. Please contact us via phone or email and we will assess the situation and resolve it.

Defective product returns are covered by the manufacturers' warranties and you will not be responsible for shipping charges or any other charges that are under warranty. Please contact us and we will assist you with any warranty issues.

All Products are covered by the full manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We will assist you in getting these matters resolved.

If the product does not meet your satisfaction you have 30 days to return it. You are responsible for round-trip (inbound and outbound) shipping charges on the returned items.

Privacy Policy
Your privacy is of utmost importance to us. We do not share your customer data with third parties, period.

Your information will never be used to contact you regarding any non-company related issues, or for any issues not related to your purchase with us.

We use Secure Socket Layer 128-bit HTTPS encryption to protect your information as it is transmitted on the internet. This is the highest level of encrypted information protection.

Customer Testimonials

Great company. Answered questions quickly and thoroughly. Fast delivery. Worth EVERY PENNY. One fan already up...two more to go. Very happy to have found this company to deal with. C.S., Lebanon , Tennessee

I was very impressed with this site. Every facet of the process worked very well. G.C., Azle, Texas

Thanks for your help. I want to commend you all on your excellent service. Never have I received such prompt service and help for an order from beginning to end. Keep up the great work. M.P., Pollock Pines, California

Superb, outstanding service. A pleasure doing business with you! A+++++ J.A., Rancho Santa Margarita, California

As far as I can tell in three hours of web surfing and four hours of instore shopping, You all have the best deals on the web. thanks for the hookup!!! M.D., Puyallup, Washington

I bought the schwinn safari tt double jogging stroller from bluerim and in my extensive search all over the internet, there's was by far the best pricing for the item (inclusive of shipping). The other aspect I liked was the fact that they could be reached by phone. I called them about 4 times in all and there was this friendly lady who answered the phone every time I called. V.S., Redmond, Washington

Blue Rim's customer service is awesome. My contractor mistakenly threw out my warranty information so I contacted Blue Rim. They not only got me an answer about what I needed to do but followed up with several times to ensure all was taken care of. The attic fan works great, so much so I purchased a second one for my garage. J.B., Carson City, Nevada

Super fast shipping, and the best price I could find for the Reiker Room Conditioner I purchased. Highly reputable. J.V., Broadview Heights, Ohio

I ordered the product late Friday night and was delivered on Tuesday! I was really impressed given my last experience with a Yahoo merchant! The product came as promised and performed as advertised. If this merchant performs like this, Yahoo should move them to the top of their preferred merchants. B.F., College Park, Maryland

Thanks so much for your assistance. The Fan arrived as promised, it was a pleasure to do business with you and look forward to the future. Best Best Regards :) T.F., Staten Island, New York

You know, I believe customer service is an integral part of the product and crucial to on-going business. Your service is great! Thank you. C.W., St. Johnsville, New York

The quality of the Rhino product exceeded my expectations. The materials are heavy duty and should hold up to our tough winters. Not too hard to put together. Would have been much easier had the directions been good (they were horrible). The folks at Blue Rim were great. S.B., Chelsea, Massachusetts

I'm assuming their customer service is excellent as well but I haven't had to contact them for anything. So far I'm very happy with the way this transaction has been handled. Fast with no problems what-so-ever. Will be installing the fan today and hopefully it will go smoothly. C.S., Syracuse, New York

It was a great experience dealing with this purchase. They answered my pre purchase questions and the shipping was fast. D.M., Gretna, Nebraska

An overall pleasant experience. I would shop again for sure. I will recommend Blue Rim to friends and loved ones. S.O., Westminster, Maryland

You were extremely helpful and did a lot of "leg work" to get this sale. Many customer servicer workers wouldn't have gone to the trouble....because of this I will always check your site first for any web needs! Thanks so much. B.L., Pleasant Hill, Indiana

My second order; good price and great product. A.B., Burlington, North Carolina

Fast shipping and order processing. Good customer service. C.G., Rochester, New York

High Quality merchandise at a great price. Fast shipping even though I chose ground shipping. J.V., Jonesburg, Missouri

I contacted Blue Rim directly after seeing the web site because I needed to know how quickly I could recieve it. First off, the price was the best I have seen anywhere for the size tent we ordered. The rep, Elena, answered all my questions and called back to confirm the order and shipping after she spoke directly with the warehouse. She provide regular email status. I expected to receive the order by Friday and actually received it on Wednesday, 2 days early. I would defintely do business with them again. M.M., Hazlet New Jersey

Blue Rim has the best selection and best prices anywhere for jogging strollers and bike trailers. Transaction was simple and smooth. Thank you guys! R.G., San Jose, California

When I placed my order, I used my business credit card, and inadvertently entered the incorrect billing address. Customer Service caught it right away & called me to prevent any delay in receiving my order. Great company to business with & Ive already recommended them to friends & family. T.M., Smithfield, Virginia

Wonderful to deal with. Very helpful through-out the entire transaction. Blue Rim went out of there way to assist me with my purchase and shipped immediately! Excellent shipping rates as well. Cant say enough good things about them. L.T., Novi, Missouri

Thanks so very much for the wonderful customer service you have given us, we really appreciate your good service. I work at Walmart so i know what customer service is all about and YOU have it girl. S.T., Cocoa, Florida

Finished install of skylight yesterday. Absolutely love it. It floods light into a dark corner of our kitchen. Thanks for providing this product. S.P., Las Cruces, New Mexico